Counseling and Psychological Services
Welcome to Texas Woman’s University Counseling and Psychological Services (CAPS)! We look forward to working collaboratively with you during your time at TWU.
TWU Counseling and Psychological Services (CAPS) is committed to providing high-quality, culturally responsive mental health services to enrolled students across all three campuses. Our services support the development of the whole person by fostering student resiliency, emotional well-being, interpersonal effectiveness and academic success.
Although college can be an exciting time of growth, it can also present unexpected and stressful challenges. It is not uncommon to need support beyond what family and friends can offer at some point in a college career. Are you…
- Worried about balancing relationships, work, and school?
- Feeling more blue than normal?
- Trying to figure out “who you are?”
- Having trouble concentrating?
- Feeling anxious and nervous?
- Upset about a relationship?
- Trying to overcome your past?
- Hearing from family and friends that they are worried about you?
- Concerned about a friend or family member?
- Looking for a new mental health provider?
CAPS can help you with these issues, and many more. CAPS staff is dedicated to providing a welcoming, inclusive and confidential atmosphere to assist students across all 3 campuses.
2022-2023 Academic Year Updates
The Denton CAPS West Jones Hall location is currently undergoing major construction. Effective Aug. 23, 2021, until further notice, Denton CAPS has relocated to Old Main, room 307.
Very limited office space at the Old Main location and the need for consistent and equitable service delivery across all our campuses necessitate that we conduct our work primarily via telehealth.
Student feedback regarding telehealth, including increased ease of scheduling and improved access to services, has been overwhelmingly positive since March 2020. We remain committed to our mission to provide high-quality, culturally-responsive and accessible mental health services to enrolled students across all campuses and online despite the challenges of a renovation at our largest location.
If you have any questions about our services or need to speak to a CAPS staff member, please call the Denton CAPS location at 940-898-3801. CAPS staff members at this number can address concerns for the Dallas, Denton and Houston campuses as well as Denton students, on-line students, faculty and staff.
Tips for Engaging in Telehealth
CAPS staff primarily offer sessions by HIPAA compliant Google Meet videoconference or phone. If you prefer videoconference, you will need to provide an email address. If you prefer to meet by phone, you will be asked to provide your phone number and permission for us to leave you a voicemail.
- Test your equipment before your first TeleMental Health appointment to identify any technical issues or barriers to engaging in TeleMental Health services. Should you need assistance, please contact TWU IT at 940-898-3971. Computers, tablets, and cell phones with cameras may be used.
- Ensure you have access to Wi-Fi with good bandwidth or a strong cell signal.
- Choose a place where you have privacy and feel safe. This will help ensure confidentiality and reduce the likelihood of being overheard by others around you. If you do not have a confidential space to meet with your therapist, please inform the CAPS front office staff so they can reserve a private room for you at CAPS.
- Be stationary and do not drive or walk during your session. If you will be joining the meeting from your car, please be in a parked position.
- Use headphones if possible (preferably noise cancelling). Headphones can minimize distractions and increase privacy further ensuring confidentiality.
- Place phones on silent and put them away, if not using them to access services. Deactivate background app sound notifications.
- Log in 5-10 minutes before your appointment to allow time to trouble shoot any technical issues and to maximize your scheduled appointment time. You may also use this time to settle in and make yourself comfortable.
- Wait for therapist to connect with you at the time of your appointment.
- At the start of your session, your therapist will ask you to confirm your current location and a call back number where you can be reached should we have technical difficulties or your connection gets dropped/disconnected.
If you are interested in scheduling a new intake appointment for individual, couples, or group services, please contact CAPS at 940-898-3801 for assistance.
Scope of Care
TWU CAPS provides short-term therapy and consultation to students who are experiencing emotional and psychological problems that are interfering with their academic performance and personal well-being. Our purpose is not to provide long-term or intensive treatment for chronic or severe mental illness or mental health problems. CAPS reserves the right to determine if we have adequate resources and expertise to address your particular treatment needs. If your needs cannot be met by CAPS, we will work with you to secure an appropriate referral.
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Emotional Support Animal Notice
Requests for documentation related to Emotional Support Animal accommodations are considered on a case by case basis for existing clients only. When it is determined that a letter of support is warranted, CAPS staff will provide a written summary of your course of treatment and diagnosis. Although we are glad to assist you in this manner, please note that we do not offer a formal recommendation for accommodations and that any decision regarding the need for an Emotional Support Animal will be at the sole discretion of the party for whom the documentation is being provided.
Page last updated 11:53 AM, November 17, 2022